The Motto Shop by 3rdToad.com Tennis

 

Shopping, Shipping and More

We wish all of our customers to be happy and satisfied with their purchase. This is why we have chosen some of the top providers.

Following, we address:

1. Shopping/Selection
2. Order Execution/Shipping
3. Defective Items and Incorrectly Placed/Filled Orders

1. Shopping/Selection

Size
Sizes are based on standards established by the given manufacturer, typically in accordance with the garment and fabric industry standards, and should be the same or similar to what you experience in selecting other clothing items in the U.S.

Shrinkage
100% percent cotton will typically shrink more than a 50%Cotton/50%Polyester blend. 100% cotton can shrink 5 to 8%, even if preshrunk, while a 50/50 blend will typically shrink by about 3 to 5%, preshrunk. Shrinkage may be less than or greater than the aforementioned, based on your care of the product. Usually the preshrinking occurs during the manufacturing of the clothing fabric, not the actual manufacturing of the garment, during which, some stretching does occur.

Color
The colors represented and displayed on our Web site are those presented by the manufacturer. Visual appearance of colors may vary slightly based on the browser, computer and/or device settings you are utilizing. Customized items cannot be exchanged based on your dissatisfaction with the color you have selected.

Bleaching
As with all clothing, do not use chlorine bleach except for whitening a white or near-white fabric or for removing a stain. Chlorine bleach basically obliterates surface images, but in the process it tears down (erodes) the fabric. The Digital Garment Printing we use fares better than most other technologies, but even though it becomes more absorbed into the fabric, it will still suffer as well as the fabric if chlorine bleach is used. There are plenty of non-chlorine bleaches that work very well.

Care
Please refer to the item's care tag or the manufacturer's Web site in regard to the washing or wearing care of any item you purchase from us.

Digital Garment Printing
Click here for information

2. Order Execution/Shipping

Domestic Destination
(U.S. addresses only)
Most orders should be delivered within
11 to 14 business days after logo customization and/or personalization is approved. As these are customized and not stocked items, the majority of this time consists of production time, while a fair portion consists of payment verification/transfer and shipping. Unlike a stock item which can be identified, located and prepared for shipping the same or next day, customized products cannot. This is why we currently do not provide overnight or urgent shipping.

U.S. Military APO/FPO/DPO Destination
Most orders should be delivered within 21 to 29 business days after logo customization and/or personalization is approved. As these are customized and not stocked items, the majority of this time consists of production time, while a fair portion consists of payment verification/transfer and shipping requirements unique to overseas military addresses. Unlike a stock item which can be identified, located and prepared for shipping the next day, customized products cannot. This is why we currently do not provide overnight or urgent shipping.

Pick-up (Columbia/Irmo SC)
Orders marked for pick-up may be picked up at
EmbroidMe, 945-G Lake Murray Boulevard, Irmo, SC 29063 (803-787-5117) from 9a to 6p, Monday thru Friday. EmbroidMe is located just before the second traffic light when heading toward Lake Murray, coming from I-26. Map

International Destination (Non-U.S. Addresses)
We do not currently offer international shipping.

At lower quantities, shipping is not as economical as the basics must be covered for simply moving one item, whereas the savings of shipping become greater along with the number of items you select. Our system, for good reason, requires you only assign one customization and/or personalization per order, but should you place two or more orders, within reasonable time of one another, we will do our best to combine orders to save on shipping, refunding the savings to you.

We will do our best to review our shipping rates and options on a regular basis.

3. Defective Items and Incorrectly Placed/Filled Orders

Firstly, we take pride in personally creating your logo in regard to shape, style, size and placement. When you approve the proof we provide you, you are telling us to go ahead and use the image and information to create your customized or personalized product. Although we take time and care in reviewing your creation (We will give you our feedback if we feel it warranted to do so.), it is economically impossible to compensate you for an error(s) you made regarding such. The onus is on us to provide you with the product you want, yet we must rely on your decision.

Secondly, check your purchase for defects or flaws once it is delivered or upon pick up. Items recognized as defective upon receipt, should not be worn (donned) by the customer or recipient if such item is to be eligible for exchange. Defects and flaws are defined by, but not necessarily limited to: open or separated seams, missing stitch, holes, inconsistent threading/looming, erroneous thread tensions, needle cuts or chews, loose or missing attachments such as buttons or snaps, or printing which is smeared, bleeding or not as ordered. We inspect all ordered items for the aforementioned defects prior to shipping.

We may only provide exchanges for defective products or those provided in error. Customers who have made an error in their purchase selection (based on size, color, etc.) may, at our discretion, receive an exchange of product of same or greater price. It is extremely rare that we will be able to provide an exchange for error in selection for customized items.

Proof of purchase is required to receive an exchange if so granted. No exchanges will be given for items which are dirty, noticeably worn, have been soaked, washed or dry cleaned, or have been stained. No exchanges for defective items are issued without us first having the suspect item in-hand.

Please contact us if you have any concern regarding the products you received from us.

In the event we approve an exchange, we will issue an Exchange Shipping Authorization (ESA), for defective items or items on orders we shipped or provided incorrectly. You must contact us within 14 (fourteen) days of receipt of the respective order (items). If an ESA is issued, you have 14 (fourteen) days after receipt of the ESA to return (postmark) the item to us.

If we contest the reason for liability for a defective product or a product provided in error, we will contact the customer with our justification, providing further correspondence or conversation necessary to work toward resolving any issues.

We will treat any order issue with the greatest concern and recommend you go
contact us to provide us as much information as possible.

Updated 11/25/2013.